Over the years we have been asked many questions when helping our customers with their printing orders. We have put together some of the most frequently asked questions to help with any queries you may have regarding our service. If you cannot find an answer to a specific question then please feel free to contact us on 01255 432518 and we will be pleased to help. |
| Your questions and answers |
| Q - Will I have to supply my own artwork or can you design it for me? |
| A - It is best if you can supply your artwork as a print ready PDF. However if this is not possible our in-house design studio can produce the artwork for you. Please call us on 01255 432518 to discuss your requirements. |
| Q - I require my job to be printed on a specialist paper, can this be done? |
| A - Yes, we can offer a wide range of specialist papers from all the main manufacturers. Please call 01255 432518 for further details. |
| Q - How long will my print order take? |
| A - Once your artwork has been signed off as ok, then your print order will be with you within an agreed time. This is usually within 5/7 working days. |
| Q - Can I check the progress of my order? |
| A - You are more than welcome to phone us on 01255 432518 at any time during office hours to check the progress of your job. If you have supplied an email address then we will send you emails regarding the production stages of your job from origination to delivery. |
| Q - Can I have a proof of my job before it goes to print? |
| A - If you supply your own artwork a PDF proof can be supplied via email to check everything matches your original artwork. If we design the artwork a PDF proof will be emailed to you. |
| Q - Will my artwork be checked for errors? |
| A - We cannot be held responsible for errors in your artwork. It is very important that you check your artwork and proofs very carefully as they are your responsibility. |
| Q - Will I be charged for changes to my artwork? |
| A - If your artwork is supplied and changes need to be made you will need to submit another disc or email with the corrected artwork. If we have designed your artwork the odd minor change will be free but any major changes will be charged for, along with extra proofs. |
| Q - What will be the best way to send my artwork? |
| A - The best way to send your artwork is via email. If you files are very large then please use a CD and send the disk to us using registered post. |
| Q - Which programme would be best to produce my artwork in? |
| A - We would prefer your artwork to be produced in a high resolution PDF format, with all fonts embedded and pictures/photos at 300 dpi/CMYK. Alternatively, Adobe In Design or Quark Xpress will be fine. We can accept other formats, but these may incur an extra charge for artwork. Please note that all picture files need to have a resolution of at least 300 dpi at the original size and need to be CMYK format. All fonts will need to be supplied for each job. If your artwork is for two colour printing, you will need to make sure the separations only print two plates. If you are unsure, please call us on 01255 432518 for advice. |
| Q - When will I have to pay for my order? |
| A - Payment details will need to be taken when placing your order. Your card will not be charged until the order is completed. Please note if paying by cheque we will need to let the cheque clear before your order can be put into production. No credit or accounts will be set up for customer. |
| Q - How long does delivery take? |
| A - All orders are sent via our courier on a next day service. We can also arrange to deliver before midday for an additional charge. |
| Q - I require my job to be delivered to different address, is this possible? |
| A - Yes. We can send your job to different addresses. There will be an extra charge for each additional address. |
| Q - Do I have to pay VAT on all printing? |
A - Promotional material, inlcuding leaflets and flyers are generally VAT free, on all other business stationery VAT will be charged. (Please click here for further info on VAT).
|
